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Category: publications

Main obstacles to adopting service innovation by all EU manufacturing industries

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Author: M. Seregni, C. Zanetti, A. Canepa, M. Taisch, S. Gusmeroli
I-ESA’ 16 workshops (POLIMI) March 29-30, 2016 Guimarães, Portugal

Even though product-service solutions are not new for the European manufacturing domain, they are becoming more and more an integral part of manufacturing industries’ offer, thus extending the concept of pure product to a combination of aggregated services around a product. In this regard they are able to differentiate the product value proposition, to foster the revenue stream and, to some extent, to replace the traditional product sale by means of more innovative service-oriented business models.

Nevertheless, five main obstacles are still preventing service innovation to be pervasively adopted by all EU manufacturing industries, including SMEs. These constraints are related to the following dichotomies: integration between products and services across the value chain, interoperability between design and manufacturing, mediation between professional knowledge and crowd sentiments, balance between Service-Oriented and Event-Driven processes, implementation of productivity-based strategies with service-oriented and Internet-based businesses.

Therefore, this paper aims at presenting new methods and tools as well as new way for integrating existing ones for overcoming these obstacles. By doing so, European manufacturers will be able to enhance their competitiveness by reducing time-to-market through more attractive and sustainable product-service solutions.

Date of publication: 2016

Symbiotic PSS development supported by Enterprise Modelling Techniques

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Author: Amir Pirayesh, Guy Doumeingts
I-ESA’ 16 workshops (INTEROP-VLab) March 29-30, 2016 Guimarães, Portugal

Product-Service solutions are becoming more and more necessary in manufacturing context. This leads to the evolution from Product (manufacturing) Systems to Product-Service Systems (PSS). Development of such systems is a complex process that requires efforts, particularly on the interactions and integration of product and service life cycles. In order to decrease the complexity of this process, Enterprise Modelling Techniques (EMTs) can be applied as support. Two main propositions are formulated in the frame of H2020 PSYMBIOSYS European project. The first one is the use of MDSEA (Model Driven Service Architecture) for PSS development in order to generate interoperability solutions. The second proposition is a Federated (symbiotic) Decision Structure for PSS in order to coordinate the interactions between the Product Lifecycle Management (PLM) and Service Lifecycle Management (SLM).

Date of publication: 2016

Exploring the Symbiotic Cooperation of Knowledge and Sentiment in Product-Service Design

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Author: A. Michalitsi-Psarrou, E. Biliri, S. Wiesner, P. Kokkinakos, M. Petychakis, F. Lampathaki, D. Askounis
I-ESA’ 16 workshops (BIBA, NTUA) March 29-30, 2016 Guimarães, Portugal

Product-Service bundles are an instrumental part of the manufacturing industries’ offering, creating a unique value proposition. The present paper aims at investigating the Knowledge-Sentiment innovation in Product-Service Design that facilitates the development of symbiotic products/services, characterized by advanced manufacturing intelligence and aligned with the customers’ preferences. With regard to Knowledge that implies professional (mostly product-related) knowledge traditionally originating from engineering departments, management and sharing mechanisms are studied to capture knowledge within the manufacturer. With Sentiment representing stakeholder opinions and ideas, social media and ideation platforms are explored as a way to leverage crowd wisdom, connecting directly and indirectly manufacturers and consumers across the P-S value chain.

Date of publication: 2016